Where do I turn?

Trusted teen support

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Trusted teen support

There’s plenty of information out there to help with questions about your teen – the problem is knowing which ones to trust.

So in this section, we’ve done the sifting for you.

When it's an emergency

If you or your teen are in crisis, don't hesitate.

For mental health concerns:

Call Childline on 0800 1111
Call Samaritans on 116 123

For mental or physical health concerns:

Call the NHS on 111 or 999
Go to A&E

All services are available 24/7.

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Help and support

Support for…	Organisation
Mental and emotional health	YoungMinds – Charity supporting children and parents or carers
Mental and emotional health	The Mix – Free, confidential support and advice for young people on a wide range of topics
Eating disorders	Beat Eating disorders – Charity supporting children and parents or carers
Sex and relationships	Brook – Provides free, confidential advice on sexual health and healthy relationships
	NSPCC Talk Relationships – Resources to support secondary school-aged young people across the UK, helping them learn about sex and relationships in a safe education environment that recognises, responds to and prevents abuse.
	Relate – Relationship advice and counselling.
Exam stress and revision	Childline – practical tips on exam pressure
Talking to teens	Coram Family Lives – Charity providing advice for parents or carers supporting teens, covering a wide range of topics
Special educational needs: Autism	National Autistic Society – Advice before, during and after an autism diagnosis
Special educational needs: ADHD	ADHD UK – National charity with support and advice on ADHD
Special educational needs: dyslexia and dyscalculia	British Dyslexia Association – Charity with information and support for families affected by dyslexia and dyscalculia
Special educational needs: Developmental Coordination Disorder and dyspraxia	Dyspraxia Foundation – Charity with support and information for families affected by dyspraxia or Developmental Coordination Disorder
Wellbeing for parents	Mind – Mental health charity with specific support for parents and carers
	NHS – Advice and support for parents who have children with a mental health issue.
General support for young people	Ditch the Label – A youth charity providing free, confidential support to 13–25-year-olds.
	Health for teens – Bitesize information on a range of physical and emotional health topics for teenagers.

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Information and guidance

Information about…	Organisation
Eating well	NHS – Guidance on how to achieve a healthy, balanced diet
Activity and exercise	NHS – Guidance on how much exercise teens need and ways to build it in
Screentime and digital wellbeing	Internet Matters – Age-specific advice on screen time, online safety and healthy digital habits
	UK Government’s kids’ online safety campaign – Practical information about online safety from childhood to young adulthood
	The Youth Toolbox – A space for teens to seek guidance on a range of topics, including how to create digital boundaries
Health and wellbeing information for families	AXA Health family health hub – Articles and videos on navigating family life

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Support for our members

If you’re an AXA Health member and 18+, you can call our 24/7 health support line on 0800 003 004 and talk to a healthcare professional at any time of the day or night.

The 24/7 health support line cannot respond to emergencies. If you need an urgent response or have a medical emergency, please call 111/999 or go to A&E.
Our health professionals don’t diagnose or prescribe, and don’t replace your GP.