Where do I turn?

A parent’s guide to trusted young people’s support

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Where to turn for help and support

There’s plenty of information out there to help
with questions about your young person – the problem is knowing which ones to trust.

So, in this section, we’ve done the sifting for you.

When it’s an emergency

If you or your young person are in crisis, don’t hesitate.

For mental health concerns:

Call Samaritans on 116 123

For mental or physical health concerns:

Call the NHS on 111 or 999
Go to A&E

All services are available 24/7

Information about…	Organisation
Eating well	NHS – guidance on how to achieve a healthy, balanced diet
Activity and exercise	NHS – guidance on how much exercise adults need and ways to build it in
Mental health	NHS – advice and support for parents and carers on mental health issues
Domestic abuse	NHS – how to get help and resources to support those experiencing or supporting someone experiencing domestic abuse
Managing money	Moneyhelper – tools and guidance on budgeting and managing money
SEND in post-16 and 18 education or training	Sense – helpful article on SEND in post-16 and 18 education or training. Choose your area from the top menu
Health & wellbeing information	AXA Health family health hub – articles and videos on navigating family life

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Help and support

Support for…	Organisation
Mental and emotional health	YoungMinds – charity supporting children and parents or carers
Mental and emotional health	The Mix – free, confidential support and advice for young people on a wide range of topics
Student life	Student Minds – information on student life and mental health
	UCAS – practical guides for starting university or college
Eating disorders	Beat Eating disorders – charity supporting children and parents or carers
Sex and relationships	Brook – provides free, confidential advice on sexual health and healthy relationships
Alcohol and drug use	FRANK
Special educational needs: autism	National Autistic Society – advice before, during and after an autism diagnosis
Special educational needs: ADHD	ADHD UK – national charity with support and advice on ADHD
Special educational needs: dyslexia and dyscalculia	British Dyslexia Association – charity with information and support for families affected by dyslexia and dyscalculia
Special educational needs: Developmental Coordination Disorder and dyspraxia	Dyspraxia Foundation – charity with support and information for families affected by dyspraxia or Developmental Coordination Disorder
Wellbeing for parents	Mind – mental health charity with specific support for parents and carers

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Support for our members

If you’re an AXA Health member and 18+, you can call our 24/7 health support line on 0800 003 004 and talk to a healthcare professional at any time of the day or night.

The 24/7 health support line cannot respond to emergencies. If you need an urgent response or have a medical emergency, please call 111/999 or go to A&E. Our health professionals don’t diagnose or prescribe, and don’t replace your GP.

The 24/7 health support line is unable to provide counselling or therapy services but can provide health information from a qualified health professional, and signpost support services that may be available to you.

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